Return and exchange policy

Customers of Brunstyle online store have the right to change or return goods within 4 days after receipt date in cases when:

- there is a production defect;
- goods are damaged while transportation (in this case do not sign receipt  form as it will mean that you accept goods quality);
- goods characteristics (size, colour, model) are different from those that were ordered;
- goods do not fit you.

Transportation of goods to our office back is at the charge of the customer. Exchange is possible if required goods are in stock. If exchange is not possible we return your money back.

Repayment is done to the account from which we receive money.  Decision of repayment is made by Brunstyle management based on request/claim/application for goods return.

Goods must be sent to us for return or exchange:

- not used
- in sale condition
- without any damages, scratches, malfunctions  
- in original undamaged package

You can not return

- damaged goods
- goods without package
- goods are in damaged, not usable package
- goods with requirements of hygiene  (underwear, cosmetics, piercing, etc.)
- goods that are exactly the same as you ordered previously

Goods must be returned  to the address of our official representative office. If this information is not enough, please contact our staff. You can easily do it filling in our contact form.